Privacy Policy

Please read our Privacy Policy carefully before using our UK website, or providing any personal data. By accessing or using our website or applications, or by submitting any personal data, you confirm that you agree to the terms of our Privacy Policy. If you do not agree with the Privacy Policy, please do not use our website, or provide any personal data.

We are V For Vets Ltd incorporated in England and Wales under number 15417162 whose registered office is at Peachman Way Broadland Business Park, Postwick, Norwich, Norfolk, United Kingdom, NR7 7YW (“we”, “us” or “our”).

V For Vets Ltd takes your privacy very seriously. We ask that you read this Privacy Policy carefully as it contains important information about what to expect when V For Vets Ltd collects personal information about you and how we will use your personal data.

This Privacy Policy applies to visitors to our website.

We may use aggregated information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. These statistics will not include information that can be used to identify you.

Where you have provided your consent, we may contact you with information about our products, services, special features of our website, or other goods and services similar to those that you have previously purchased or expressed interest in. This is managed via a third party ezyVet.

You may withdraw your consent at any time by sending an email with the word “Unsubscribe” in the subject line to [email protected]

Our website uses tracking technologies to help us understand how visitors interact with our site. We are committed to being transparent about how we use these technologies.

Google Tag Manager: We use Google Tag Manager to manage and deploy scripts on our website. This service itself does not collect personal data or set cookies. We use it to track specific user interactions such as clicks on our telephone number and booking buttons. This helps us understand how effectively our website serves you and allows us to improve our services.

Cloudflare Web Analytics: We use Cloudflare Web Analytics (deployed via Google Tag Manager) to measure site performance and usage. This is a privacy-first tool that does not use client-side cookies or local storage to collect usage metrics. It helps us understand how our website is performing without tracking your individual browsing history across other sites.

You can manage your preferences using our cookie consent banner when you first visit the site.

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to [email protected] or send a letter to V For Vets Ltd Peachman Way Broadland Business Park, Postwick, Norwich, Norfolk, NR7 7YW. Requests are free of charge, and we will usually supply the information within 30 days.

You also have a right to ask us to remove your personal data (your erasure right) in some circumstances and you may similarly contact us to request this.

You have a right to move your data in certain cases (data portability). Contact us for further information about this.

We hold data for so long as is necessary in order to perform the services we provide to you or as long as the law requires. Most customer data is deleted six years after the customer places the order.

If V For Vets’s business is sold or integrated with another business data may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page. Any changes will be posted on the Site with a new "Effective From" date.

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to [email protected] or send a letter to: V For Vets Ltd Peachman Way Broadland Business Park, Postwick, Norwich, Norfolk, NR7 7YW.

If you need to complain to use about privacy issues use the details above.

The ICO contact details are: www.ico.org.uk, phone number: 0303 123 1113, and address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom) which are available alongside our complaints procedure.

Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.