Terms of Use

Effective from: 01 December 2025

Please read these Website Terms of Use (Terms of Use) carefully before using our website. By accessing or using our website, you confirm that you accept these Terms of Use and agree to comply with them. If you do not agree to these Terms of Use, please do not use our website.

1. We are V For Vets Ltd incorporated in England and Wales under number 15417162 whose registered office is at Peachman Way Broadland Business Park, Postwick, Norwich, Norfolk, United Kingdom, NR7 7YW ("we", "us" or "our"), and we own and operate this UK website (Site).
2. Your use of the Site is subject to these Terms of Use. By accessing or using the Site, you agree to be bound by these Terms. We may update or modify these Terms of Use from time to time. Any changes will be posted on the Site with a new "Effective From" date. Your continued use of the Site after such changes will constitute your acceptance of the updated Terms.
3. You are responsible for all access to the Site via your internet connection, including any access by others using your connection.
4. We reserve the right to restrict your access to the Site, or any part of it, at our discretion. Access to restricted areas of the Site may require registration or be subject to additional conditions. If we grant you access to a restricted area, we may revoke that access at any time, including if you violate these Terms of Use.
5. We will make reasonable efforts to ensure the Site is available at all times. However, we cannot guarantee uninterrupted access or that any specific function or feature of the Site will always be available or error-free. In particular, the Site may be temporarily unavailable during upgrades or essential maintenance.
6. The intellectual property rights in the Site, including all text, images, logos, trade marks or any other intellectual property, videos, and other content, are owned by us or our licensors. You may not print, copy, or otherwise reproduce any content from the Site without our express prior permission.
7. The information provided on the Site is for general reference and informational purposes only. While we make reasonable efforts to ensure the information is accurate and up to date, it should not be relied upon as a substitute for professional veterinary advice or diagnosis. We accept no liability for any reliance placed on the information contained on the Site, nor for any decisions made regarding pet care, diagnosis, or treatment based on such information.
The Site is provided on an 'as is' basis, and we make no representations regarding the quality, completeness, or accuracy of any content available on the Site. To the maximum extent permitted by law, we expressly exclude all liability for:
7.1.1 all conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use;
7.1.2 any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Site; and
7.1.3 any activity on the Site, or any events or circumstances beyond our reasonable control, including but not limited to technical failures, external interruptions, and actions or inactions by third parties.
The foregoing constitutes a comprehensive limitation of liability, covering all types of damages, losses, expenses, and costs of any kind, including (but not limited to) compensatory, direct, indirect, or consequential damages, loss of data, income, or profits, and loss of or damage to property, as well as claims made by third parties.
However, nothing in these Terms of Use is intended to exclude or limit any liability that cannot be excluded or limited by law. In particular, the exclusions and limitations set out in this clause do not affect any rights you may have as a consumer under applicable local laws or other statutory rights that cannot be excluded. Furthermore, nothing in these Terms is intended to limit or exclude the liability of V For Vets Ltd for death or personal injury resulting from our negligence, or the negligence of our employees or agents.
8. Your permission to use the Site is personal to you and non-transferable. You may not use the Site for commercial purposes without the express prior written consent of V For Vets Ltd. Your use of the Site is conditional upon your compliance with the rules of conduct set out in these Terms of Use. By using the Site, you agree that you will not, and will not permit anyone else acting on your behalf, to:
8.1.1 use the Site for any purpose that is illegal, dishonest, fraudulent, deceptive, or otherwise prohibited by law or these Terms of Use, or provide false or misleading information, including (but not limited to) in connection with any claim or insurance claim;
8.1.2 use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others' privacy rights or rights of publicity;
8.1.3 impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site; or express or imply that we endorse any statement you make;
8.1.4 interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available; or violate any requirements, procedures, policies or regulations of such networks;
8.1.5 transmit or otherwise make available in connection with the Site any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
8.1.6 reproduce, duplicate, copy, sell, resell, licence or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
8.1.7 modify, adapt, translate, tamper, screenscrape, reverse engineer, decompile or disassemble any portion of the Site or aggregate data from the Site. If you wish to reverse engineer any part of the Site to create an interoperable program you must contact us, and we may provide interface data subject to verification of your identity and other information;
8.1.8 remove, scrape, extract, or capture in any form any copyright, trademark, logo, text, images, videos, or any other content, or any proprietary rights notices, from the Site or materials sourced from the Site;
8.1.9 frame or mirror any part of the Site without our express prior written consent;
8.1.10 create a database by systematically downloading and storing Site content;
8.1.11 engage in any activity intended to pirate, hack, seize, take over, interfere with, or otherwise gain unauthorized access to or control of the Site, its servers, or any associated networks;
8.1.12 use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator's public online search service;
8.1.13 engage in any activity intended to pirate, hack, seize, take over, interfere with, or otherwise gain unauthorized access to or control of the Site, its servers, or any associated networks.
We reserve the right to revoke these exceptions either generally or in specific instances.
9. The Site may provide links to third-party websites and online resources. We do not endorse, control, or take responsibility for the content, availability, or practices of these external sites or resources. Your use of third-party websites and resources is at your own risk.
10. We have no control over, and accept no responsibility for, the content, privacy policies, cookies, or practices of any third-party websites or services. You acknowledge and agree that V for Vets Ltd shall not be liable, directly or indirectly, for any loss, damage, or other consequences arising from or in connection with your use of, or reliance upon, any content, goods, or services available on or through such third-party websites, resources or services.
11. We may block any links to or from the Site. Additionally, we may provide tools to allow you to link to the Site directly from a third-party site; if you do link to the Site (whether using such tools or otherwise), you agree that you will disable and remove any such link promptly upon our request.
12. We may collect and use information about you in accordance with our privacy policy. You can view a copy of this policy by visiting our Privacy Policy page.
13. These Terms of Use are effective until terminated. We may, at any time and for any reason, suspend or terminate your access to or use of the Site. If we terminate your access, you will have no right to bring claims against us or our affiliates in connection with such termination. We and our affiliates shall not be liable for any loss or damage resulting from the termination of your access to the Site.
14. Failure or delay by V For Vets Ltd in exercising any right, power, or privilege under these Terms of Use shall not be construed as a waiver of that right, power, or privilege. The single or partial exercise of any right, power, or privilege shall not preclude the further or full exercise of that or any other right, power, or privilege. Any waiver of a provision of these Terms of Use shall only be effective if made in writing and signed by an authorised representative of V For Vets Ltd.
15. These Terms of Use, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England. The courts of England shall have exclusive jurisdiction to settle any such dispute or claim. However, if you are a consumer residing elsewhere in the United Kingdom, you may bring proceedings in the courts of your domicile.